Refund policy

We want you to be happy with your order. If something is not right, contact us at support@cozmere.com within 30 days of delivery and we will make it right.

30-day money-back guarantee

You have 30 days from the date your order is delivered to request a return, replacement or refund. Requests made after 30 days may not be accepted.

Broken, damaged, faulty or incorrect items

Anything that arrives broken is replaced free. If your item arrives broken, damaged, faulty or is not what you ordered, email support@cozmere.com with your order number and a photo or short video showing the problem. You do not need to ship the item back. Once we confirm the issue we will send a free replacement, or a full refund if you prefer.

Change of mind returns

If you simply no longer want the item, you may return it within 30 days of delivery provided it is unused, in its original packaging and in resalable condition. Return shipping is paid by you, and we recommend a tracked service because we cannot refund items that do not reach us.

Items we cannot accept back

  • Items that have been used, washed, or had food or drink in them, for hygiene reasons, unless they are faulty
  • Items returned without first contacting support@cozmere.com
  • Items damaged by misuse, accident or normal wear

How to start a return

Email support@cozmere.com with your order number and a description of what went wrong. We will reply with instructions, and a return address if one is needed. Please do not send anything back before you hear from us.

Refunds

Once your return is received and inspected, or once we approve a photo based claim, we will issue your refund within 5 business days to the original payment method. Your bank or card issuer may take a further 5 to 10 business days to post it to your account.

Cancellations

You can cancel an order for a full refund at any time before it ships. Email support@cozmere.com as soon as possible. Once an order has shipped, the return terms above apply.

Lost or undelivered parcels

If tracking shows no movement for 14 days, or your parcel is marked delivered but has not arrived, contact us within 30 days of the last tracking update and we will replace your order or refund you.

Contact us

Cozmere is a brand of Hamm Ventures LLC.
Email: support@cozmere.com