Shipping policy

We ship to addresses in the United States, Australia and New Zealand. A few items ship to the United States only; checkout shows which.

Order processing

Orders are processed within 1 to 3 business days of being placed. Orders are not processed or dispatched on weekends or public holidays. You will receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Shipping options and cost

Shipping is free on every order. There is no minimum order value and no surcharge at checkout — the price you see on the product page is the price you pay.

Delivery estimates

Most orders arrive within 7 to 14 business days after dispatch. Items that ship from our US warehouse arrive within 3 to 7 business days after dispatch — the delivery window for each item is shown on its product page. Add the 1 to 3 business day processing time above for the total time from order to doorstep. These are estimates, not guarantees. Carrier delays, weather, customs inspections and peak periods can all add time, and we cannot control them once a parcel leaves our fulfillment partner.

Where your order ships from

Cozmere products are shipped from our fulfillment partner's warehouses, which are located both inside and outside the United States depending on the item. If you order several items they may arrive in separate parcels, on different days, at no extra cost to you.

Tracking

A tracking number is emailed to you when your order ships. It can take 2 to 5 business days for tracking to show its first scan. If your tracking has not updated for 14 days, email support@cozmere.com and we will chase it for you.

Import duties

Import duties on orders shipped to the US are paid by us before delivery. You will not be asked for a customs charge when your order arrives.

Orders to Australia and New Zealand are well under each country's low-value import threshold, so no import duty is normally charged on delivery.

Incorrect addresses

Please check your shipping address carefully. If an order is returned to us because the address was wrong or incomplete, we can reship it once you cover the reshipping cost, or refund you less the original shipping. Email support@cozmere.com straight away if you spot a mistake, and we will correct it if the order has not yet shipped.

Lost or damaged in transit

Anything that arrives broken is replaced free. Email support@cozmere.com within 30 days of delivery with your order number and a photo, and we will send a replacement at no cost — you do not need to send the broken item back. If your parcel is marked delivered but has not arrived, contact us within 30 days of the last tracking update. See our Return and Refund Policy for full details.

Contact us

Cozmere is a brand of Hamm Ventures LLC.
Email: support@cozmere.com